1. SCOPE
This policy applies to personal information collected on the website (“nutrijapanbd.com”) owned by NutriJapan Limited.
The aim of this policy is to tell you how we will use any personal information we collect or you provide through our website. Please read it carefully before you proceed. The data controller in respect of this website is NutriJapan Limited.
2. WHAT PERSONAL INFORMATION DO WE COLLECT?
You do not have to give us any personal information in order to use most of this website.
However, if you wish to register on this website or make a purchase we will collect the following personal information from you:
- Name, address, phone number and email address.
- We will also keep a record of any financial transaction you make with us. You may also choose to provide additional voluntary information in the course of your use of this website.
- In addition, we may automatically collect information about the website that you came from or are going to. We also collect information about the pages of this website which you visit, IP addresses, the type of browser you use and the times you access this website. However, this information is aggregated and is not used to identify you.
3. HOW WILL YOUR PERSONAL INFORMATION BE USED AND SHARED?
- The personal information we collect allows us to:
- provide the products and services you have ordered.
- administer our website and provide customer services.
- meet legal, regulatory and compliance requirements.
- monitor and analyze the use of any account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime.
- gather and management information to form statistical and trend analysis.
- communicate with you.
- investigate any complaints about this website.
- contact you about our products and services which we think might be of interest to you.
- personalize your experience of this website.
- We may employ the services of third-party service providers to help us in certain areas, such as website hosting, payment processing, maintenance, call center operation, shipping couriers, cart-abandonment, marketing. In some cases, the third party may receive your information.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
4. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal issue, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
6. MARKETING COMMUNICATIONS
We will consider that you give us full permission to communicate with you if you register our web site, we may contact you from time to time through email, SMS, telephone or post regarding our products, services, offers etc. that may be of interest to you, and to help with any issues with your order.
If at any point, you would like to opt-out of receiving such marketing communications from us, or to change the channels that we use to contact you, please contact with us at support@nutrijapanbd.com. Pending your consent, we will retain your data, unless you request us not to do so.
7. COOKIES AND RELATED TRACKING TECHNOLOGIES
A. USE OF COOKIES ON OUR WEBSITE
We use cookies to collect and store information about your online preference. Cookies are small pieces of information sent by a web server to a web browser which allows the server to uniquely identify the browser on each page.
We use the following categories of cookies on our website:
STRICTLY NECESSARY COOKIES
These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.
PERFORMANCE COOKIES
These cookies collect anonymous information on how people use our website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.
FUNCTIONALITY COOKIES
These cookies remember choices you make such as the region you visit our website from, language and search parameters such as size, color or product line. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
SOCIAL MEDIA COOKIES
These cookies allow you to share what you’ve been doing on the website on social media such as Facebook and Twitter etc. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. To find out more about cookies please visit: www.allaboutcookies.org or see www.youronlinechoices.eu which contains further information about behavioral advertising and online privacy.
B. USE OF WEB BEACONS
Some of our web pages may contain electronic images known as web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which includes a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.
8. LINKS
Our site contains links to other websites over which we have no control. We are not responsible for privacy policies or practices of other websites to which you choose to link from this site. We encourage users to review the privacy policies of those other websites so you can understand how they collect, use and share your personal information.
9. SECURITY
We have implemented reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subjected to a duty of confidentiality.
10. SALE OF THE BUSINESS
In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.
11. ACCESS TO YOUR PERSONAL INFORMATION
You are entitled to see the personal information held about you. If you wish to do this, please contact us at support@nutrijapanbd.com. We may require you to provide verification of your identity to provide a copy of the personal information we hold. Please note that in certain circumstances, we may withhold access to your personal information where we have the right to do so under current data protection legislation.
You may review, correct, update or change your personal information at any time by contacting us at support@nutrijapanbd.com
12. CHANGES TO OUR PRIVACY & COOKIES POLICY
If our Privacy & Cookies Policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what personal information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
13. HOW TO CONTACT US
NutriJapan Limited is the “data controller” in respect of your personal data for the purposes of data protection legislation.
NutriJapan Limited is a limited company registered in Bangladesh under with the company registration no TRAD/DNCC/073216/2022.
In this moment we don’t have any office in Dhaka, Bangladesh,
If you have any questions or concerns about any information contained within our Privacy Policy, you can email us at support@nutrijapanbd.com, we will communicate with you.
Payment:
Purchase products from our web site www.nutrijapanbd.com only accept cash on delivery. No other methods are available right now.
ORDER, ORDER PROCESSING AND SHIPPING POLICY:
All orders are processed within short time as soon as we can (excluding weekends or holidays and/or high demand periods), If you have any issue regarding delivery date, time etc. please contact us through telephone after placing an order. You will receive an email after placing an order to the web site for confirmation. We may contact you before processing your order over telephone for further confirmation and other issue like delivery date, address etc. You will receive a second email notification when your order has shipped. We will deliver your products through 3rd party delivery company and they will communicate with you regarding the convenience of your delivery time.
1. SHIPPING COSTS
We offer delivery the product to your door free of cost. But If you change your mind not to buy at the time of delivery we will accept your return but the delivery company will charge you delivery cost as their policy.
2. ORDER STATUS AND TRACKING INFORMATION
When we receive your order you will receive an email notification from us. Then we will make a phone call to verify your information. And you will receive a 2nd email after shipping your product which include delivery company information like. We collaborate with different shipping companies to deliver your product. If you have desirable time or date of delivery, please inform us at the time of verifying your information over telephone.
3. MISSED DELIVERY
Order Cancellation:
You can cancel an order by yourself before processing the order (before receiving 2nd email) from our web site. Just log in your account and cancel the order, you can cancel your order over telephone. Even you can cancel at the time of delivery, but you will be charged the delivery cost according to the delivery company policy.
Return Policy:
When you receive your product you will be the owner of the product and we will not accept any return. To avoid this kind of situation, you are recommended to check the product, especially the security lock before receiving the product from the delivery man. Please be understood that as it is a food and we maintain and ensure the quality and safety of each product very strictly until it reaches your hand. For this reason, we are not able to accept the return of any product after receiving it.
